Answer: We ship from NSW and sell all over Australia.

Answer: We currently only accept bank transfers as credit card payments aren’t allowed with vape stores anymore.

Answer: Yes, we only sell authentic products from reputable manufacturers. We ensure that all our products meet Australian safety and quality standards.

Answer: Depending where you are in Australia, in can take anywhere between 1-5 Business Days.

1. Log in to your account on our website.
2. Go to the "My Orders" section, which you can find in your account dashboard.
3. Locate your recent orders to see their status and tracking information.

If you need further assistance, feel free to contact our customer service team.

Answer: You must be over 21.

Absolutely! Our customer service team is here to help. You can reach us via email or live chat for any assistance you need with your vape.

Yes we are still shipping orders, expect your package to arrive within 1-5 business days.

Yes, you can but you must be over 21 years old.

Yes, you can order directly here!(https://groovapeaustralia.com/)

Answer: We offer a 30-day return policy on unopened and unused products. If you receive a defective item, please contact our customer service team within 7 days of receipt, and we will arrange a replacement or refund.