Frequently Asked Questions


1. Where do you ship from and where do you ship to?

Answer: We ship from NSW and sell all over Australia.


2. Which Payment methods do you accept?

Answer: We currently only accept bank transfers as credit card payments aren’t allowed with vape stores anymore.


3. Are your products authentic?

Answer: Yes, we only sell authentic products from reputable manufacturers. We ensure that all our products meet Australian safety and quality standards.


4. How long does shipping take?

Answer: Depending where you are in Australia, in can take anywhere between 1-5 Business Days.


5. How do I check my order?
  1. Log in to your account on our website.
  2. Go to the “My Orders” section, which you can find in your account dashboard.
  3. Locate your recent orders to see their status and tracking information.

If you need further assistance, feel free to contact our customer service team.


6. How old do I have to be to purchase a vape?

Answer: You must be over 21.


7. Can I get support if I have issues with my vape?

Absolutely! Our customer service team is here to help. You can reach us via email or live chat for any assistance you need with your vape.


8. Can I still buy vapes online in Australia?

Yes we are still shipping orders, expect your package to arrive within 1-5 business days.


9. Can I buy vapes online without ID?

Yes, you can but you must be over 21 years old.


10. Can i buy Iget Vapes in Australia?

Yes, you can order directly here!(https://groovapeaustralia.com/)


11. What is your return policy?

Answer: We offer a 30-day return policy on unopened and unused products. If you receive a defective item, please contact our customer service team within 7 days of receipt, and we will arrange a replacement or refund.

How We Start Our Business

If you have any questions or requests, feel free to fill out the form below. You can also email us directly at hi@groovapeaustralia.com — we’re happy to help!